Menu

FAQs

Frequently Asked Questions

Ticketing & Sales

  • When is the Box Office open?

The Box office opens generally 45min to 1 hour before curtain call/showtime.

You will only need to visit outside Box Office Window if you haven’t already purchased tickets for the performance that way you may see if there are seats left and you can purchase on the day of the show. 

If you would like to plan ahead you may simply order your tickets via our online ticketing order system.

  • Where do I pick up tickets if I ordered online ahead of time?

Tickets can be printed from the email confirmation sent to you at time of purchase. This will save you time from standing in line at Will Call Desk but your tickets are always available at Will Call at the time of performance. If you did not receive an email confirmation of your tickets, please contact us at Tickets@FCTstage.org, because your order may not have gone through.

  • Where is Will Call?

Will Call is located inside theatre in the lobby at the desk across from the bathrooms.

  • What is a Season Subscriber?

If you regularly attend FCT productions, you will want to consider purchasing a season subscription. A Season Subscriber receives a ticket for each regular season production at a discount. For example, if their are 6 regular season productions, you would pay for 5 and get your 6th show free! Season Subscribers can make seat reservations online, through email, or via phone call. Please see next question for more details on seat reservations. 

Once your subscription order is confirmed, the Box Office will create an account for you in our online ticketing system. You may then use your unique code as payment during ticketing checkout process for each individual show. For more information please visit our Season Tickets page.

  • Where do I go/How do I order a Season Subscription?

You may purchase your season subscription via our online ticketing system. You will want to click on Season Tickets. You can order a season subscription all the way up to last performance of the first show of the season. When the first show is complete, many times we offer a pro-rated season subscription for the remaining shows. 

Ordering: You may mail in the season subscription form,  you may email tickets@FCTstage.org or you may call FCT at 540.349.8760 & leave a message.

Include in email or voicemail:

How many subscriptions you would like

Your name, phone number, & email.

We will be glad to contact you to facilitate your Season Subscription ordering!

Make sure you look at which performance date you would like to attend for at least the 1st production. Once your season subscription order is complete, you will receive an email confirmation. You will use your unique codes from your email to reserve your seats for the individual shows. You may reserve individual shows at different times. You do not need to reserve for all productions at once. 

  • If I am a Season Subscriber, how do I reserve my tickets for the next performance?
    • 3 ways:
      1. Use your unique coupon codes given by email @ time of Season Subscription purchase. Once you apply the code to your ticket order the amount will zero out so there is no charge to reserve your seats for each show online!!!
      2. Email the date of the performance you desire to see & your seat preference to tickets@FCTstage.org. Make sure to indicate you are a Season Subscriber.
      3. Call & leave a message at 540.349.8760 with your desired date & seat preference. Make sure to indicate you are a Season Subscriber and the best time of day to reach you.

Performances in Auditorium

  • May I video or photograph a performance?

The use of recording equipment and cameras (with or without flash) during performances is prohibited without prior approval of the Producer of a specific performance.

  • Is FCT handicap accessible?

Yes. We have an entrance on the left side of theatre that has a ramp that provides access to the auditorium. This involves no stairways. if remaining in your wheelchair is desired, on our online ticketing system please choose one of the following seats:

B 11, 13, 15, 17

B 12, 14, 16, 18

A companion may purchase a seat next to wheelchair from one of the seats above.

If you can transfer from your wheelchair or walker then we suggest you choose an aisle seat. Your wheelchair can be stowed aside by a Box Office Helper and retrieved when needed. 

There is a handicap bathroom accessible near ramp entrance if need be. Please ask an usher for location of handicap accessible bathroom from your seat.

  • How do I know the recommended level of age appropriateness for each performance?

Performances are generally kid-friendly unless indicated by a PG-13 rating on our website. If you are unsure you may email info@FCTstage.org.

Playbill

  • How may I get my Business a spot in the Playbill?

               We love businesses who support live performing arts in the community. The best way to do this is to become a business sponsor! We recognize our business sponsors in our annual playbill. Our patrons love to support those businesses who support the arts! If you would like to become a business sponsor and demonstrate your passion for theatre, please contact our Executive Director at Info@FCTstage.org. 

Acting/Auditioning

  • How can I act in a show?

All auditions are open for anyone to attend. Please visit the auditions page for complete instructions & what you need to do to prepare for the audition. Don’t hesitate to send any questions to the Director’s email address that is listed for the production or info@fctstage.org.

  • How can I volunteer my time and talent towards a performance production? Off the stage, behind the scenes, is there a place for me?

We LOVE volunteers! Every show needs backstage help, lighting & sound board operators, as well as Box Office Help to name just a few key areas.

You may email info@fctstage.org to discuss helping with Box office.

You visit our volunteers page on who to contact for backstage help, lighting & sound board operators, and so much more!

Pertaining to FCT 

  • Approximately when is the new season of shows announced?

Our FCT Mainstage shows run from October-May. The Summer season is devoted to our youth and consists of camps & youth shows. Each year a new season is announced around the month of March prior to the season opener in October.

  • When is the Summer Youth show and camp announced? 
         The announcement will be in the monthly newsletter, The Spotlight and also on the FCT website. Be on the lookout from January – March for those announcements.
  • Is FCT a non-profit?

Yes, we are a 501 © (3) non-profit organization. All donations are tax-deductible. If you need a receipt for something you have donated please contact info@fctstage.org.